Privacy Policy
At High Supply, we respect your privacy and value the trust you place in us. This policy outlines how we handle your personal data when you visit our website, shop at our physical locations, or utilize our delivery services. We believe in transparency and want you to understand exactly how your information is collected and used.
1. The Information We Collect
To provide you with the best possible service, we gather specific types of information:
- Personal Details: This includes your name, email address, phone number, and shipping/billing addresses when you make a purchase or create an account.
- Payment Information: Secure data required to process your transactions safely.
- Browsing Data: Technical information such as your IP address, browser type, and device details collected when you interact with our website.
- Transaction History: Records of your past purchases, product preferences, and delivery locations.
- Communication Preferences: Data regarding your subscription to our newsletters, SMS updates, or promotional offers.
2. How We Use Your Data
We use the information we collect to enhance your experience with High Supply. Specifically, we use it to:
- Process Orders: Manage payments, fulfill orders, and coordinate same-day deliveries.
- Verify Age: Ensure strict compliance with legal requirements for age-restricted products (21+).
- Improve Services: Analyze shopping trends to refine our product selection and website functionality.
- Communicate: Send you order confirmations, delivery updates, and—if you’ve opted in—exclusive promotions.
- Ensure Security: Detect and prevent fraud or unauthorized activities.
3. Sharing Your Information
High Supply does not sell or trade your personal data. We only share information when necessary to conduct business, such as with:
- Service Partners: Trusted third parties who assist with payment processing, delivery logistics, and website hosting.
- Security Services: Tools and services used to monitor fraud and ensure transaction safety.
- Legal Authorities: When required by law or to comply with regulatory obligations.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access or disclosure. While we strive to use commercially acceptable means to protect your data, please be aware that no method of digital transmission or storage is 100% secure.
5. Cookies & Tracking
Our website uses cookies to recognize your device and tailor your browsing experience. These small data files help us analyze site traffic and improve performance. You can choose to disable cookies through your browser settings, though this may impact some website features.
6. Strict Age Restriction (21+)
High Supply is dedicated to responsible retailing. We only serve customers aged 21 and older for all tobacco, kratom, vape, smoking accessories and more/other products. By using our website or delivery services, you confirm that you meet the legal age requirements in your jurisdiction. We reserve the right to verify identification upon delivery or pickup.
7. Your Privacy Rights
You have control over your personal information. Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections or deletion of your data.
- Opt-out of marketing communications at any time.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any revisions will be effective immediately upon posting to our website.
9. Contact Us
If you have questions or concerns regarding this Privacy Policy, please reach out to the High Supply team at: